An excellent review of ethnographic research methods in the social and information sciences. My only gripe is that it is rather out-of-date now, and it focuses on email and IRC as data collecting methods. Nowadays a much wider range of tools are available to the researcher, such as Skype, MSN Messenger, video conferencing etc. It would be interesting and far more useful to see an exploration of these newer tools in a newer edition of this book. ( )